FAQ - henzwell.com

FAQ

1. How soon can we get a reply after sending an inquiry?
We will reply within 12 working hours on weekdays.
2. Are you a direct manufacturer or a trading company?
We are a manufacturer — we produce and sell our own machines.
3. What products do you offer?
We specialize in commercial food machinery, including mixers, dough sheeters, choppers, fryers, griddles, pastry sheeters, and other kitchen equipment.
4. What are the main applications of your products?
Our machines are widely used in the food and catering industries, such as bakeries, restaurants, hotels, and food processing factories.
5. Can you make customized products?
Yes, OEM and ODM services are available.
6. What is your production capacity?
We operate multiple production lines with a daily capacity of approximately 200 units of mixers and 1,000 units of choppers and fryers.
7. How many employees does your company have? What about technical staff?
We have over 100 employees, including 3 engineers and 10 technical specialists.
8. How do you ensure product quality?
We conduct inspection after every production stage, and all finished products are tested according to customer requirements and international standards.
9. How do you deliver the goods?
Normally by sea freight, and by air freight for urgent orders.
10. Which countries do you mainly export to?
Our products are exported to over 20 countries, including the United States, Germany, Japan, South Korea, and Australia.